For Abigail 2.40
14/4/2014

If you are having problems getting Abigail to work, please check the following. They may seem rather obvious, but I've spent many hours with people adamant they are doing everything correctly, only to later find they have an old version of Abigail, or they are not pressing the correct button.

Please note, Abigail only works on english language servers.

1) Disable all other addons. If this corrects the problem, there is probably a conflict somewhere. Let me know what addons you had loaded when Abigail stopped working - along with their version numbers.

2) Make sure you have the latest version of Abigail - can always be downloaded from WoWInterface or CurseForge.

3) Tell me the 'exact' sequence of events that lead upto the problem. Don't just say 'when i press the Take Snapshot button', but tell me what other buttons (even in other addons) have been recently pressed since the AH was opened.

4) Remember that the only other AH addon that Abigail has been designed to work with is Auctionator, and doing a full getall scan in Auctionator will auctomatically start the 15 min cooldown timer in Abigail. Any other AH addon doing a getall scan will not set this timer, letting you perform a Take Snapshot before the 15 mins are up. This will usually result in a disconnection, or a total freeze of the game. If you are using other AH addons, remembering about the 15 min limit is down to you.

5) Are you playing on a 'private' server. If so, you wont get Abigail to work at all.

6) Check out the Known Problems page at http://www.abigail.webeden.co.uk to see if this problem is already known about - no point in reporting a fault if I already know about it and am working to fix it.

7) Did Abigail just freeze the game, or was an error message given. If it was an error message, please try to repeat as much of it as possible, for example "trying to compare a nil value at line 743 in abigail.lua".

8) Did a WoW Error popup on the screen, with a message like 'tried to access memory at ...' I have had this error a few times when tying to read the AH using a dongle to connect to the internet. Dongles are fine, and you can even play WoW with them (most times), but they are not designed for the high volume of data that a full AH scan delivers. If you have problems when using a dongle, try connecting directly to a broadband modem. If the error goes away - its the dongles fault. If the error is still there - let me know about it.


9) If you intend to report an error, please give as much info as possible. For instance:

Abigail : Version 2.40
Server : Ghostlands (European)
Other Addons : Auctionator (3.1.5)
Total Auctions : 32556 (This number can be found by going to the main AH Browse screen - leaving the name field empty and pressing the Search button. Scroll down to the bottom of the page and look for the message 'Items 1 to 50 (Total Items xxxxx)', where xxxxx is the large number you need to send.

Description of problem - for instance :
I press the Take Snapshot button and then the Search Bargains button. After buying a few items, I use 'another addons name' to search for undercut auctions, and the game freezes.

This information should be enough for me to start working on the problem, and if you want me to reply directly, give me your email address, otherwise just keep checking the download sites (WoWInterface and CurseFore) as well as the Abigail website http://www.abigail.webeden.co.uk.

10) It is possible that after a major patch or expansion release, the actual data that Abigail stores could become corrupted, giving lots of errors or crashes. In this case, look for the Abigail file in C:\World of Warcraft\WTF\Account\'your account name'\SavedVariables and delete it. This will cause Abigail to start from scratch, and you'll need to spend a little time re-building your databases with scans, but it wont be more than a couple of days before you start getting meaningful and reliable information again.
